Last updated: 27 November 2025
These Terms and Conditions ("Terms") govern your access to and use of the website www.asktranslator.com and the services provided through it (collectively, the "Service" or "AskTranslator").
The Service is owned and operated by Xieta AI Pvt Ltd, a company incorporated in India, having its registered office at **Plot No.25, 1st Floor, Industrial Area Phase-I, Chandigarh, India, 160002 ("**Company", "we", "us", "our").
By accessing, browsing, registering on, or otherwise using AskTranslator, you ("User", "you", "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
These Terms form a legally binding agreement between you and Xieta AI Pvt Ltd.
1.1 Eligibility You must be at least 18 years old and capable of entering into a legally binding contract under Indian law to use the Service. By using AskTranslator, you represent and warrant that you meet these requirements.
1.2 Account Registration To access certain features of the Service, you may be required to create an account and provide accurate, complete, and current information. You agree to:
1.3 Account Security You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:
We shall not be liable for any loss or damage arising from your failure to comply with this Section.
2.1 Nature of Service AskTranslator is an online translation and language-processing service that allows Users to upload documents or text and receive translated or processed output generated using software and artificial intelligence models.
2.2 Online and Pan-India Service The Service is provided online and is accessible across India (subject to internet connectivity, applicable laws, and technical limitations). We may, at our discretion, restrict or limit access in certain regions or jurisdictions where required by law or for operational reasons.
2.3 Service Modifications We reserve the right to modify, suspend, or discontinue the Service or any part thereof at any time, with or without notice, for maintenance, upgrades, security, operational reasons, or any other reason at our discretion. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.
3.1 User Content "User Content" includes documents, text, images, or any other materials you upload, submit, or otherwise make available to the Service for translation or processing.
3.2 Ownership of User Content You retain ownership of all intellectual property rights in your User Content, subject to the limited licence you grant to us under these Terms.
3.3 Licence to Use User Content By uploading or providing User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, limited licence to:
3.4 Responsibility for User Content You are solely responsible for your User Content and for ensuring that:
3.5 Prohibited Content You agree not to upload or submit any User Content that:
We reserve the right (but have no obligation) to refuse, remove, or disable access to any User Content that we reasonably believe violates these Terms or applicable law.
4.1 User Obligations You agree to use the Service only for lawful purposes and in accordance with these Terms. In particular, you shall not:
4.2 High-Risk Use The Service is not designed or intended for use in high-risk environments where errors or inaccuracies in translations could lead to death, personal injury, or severe physical or financial harm, including but not limited to medical diagnosis or treatment, legal filings without professional review, or critical infrastructure operations. You agree not to use the Service in any such high-risk scenarios.
5.1 Third-Party Service Providers We may use third-party service providers, including but not limited to cloud hosting providers, email/SMS/WhatsApp communication platforms (such as Brevo or similar services), and AI/language-processing providers (such as Google Gemini APIs or similar services), Payment service providers to operate and support the Service.
5.2 Data Processing by Third Parties Your data, including User Content and personal data, may be processed by such third parties as necessary to provide the Service. The use of your data by such third parties is subject to contractual arrangements between us and them, as well as our Privacy Policy.
5.3 Third-Party Terms Your use of certain features may be subject to additional third-party terms and policies. Where applicable, you agree to comply with such terms.
6.1 Our Rights All rights, title, and interest in and to the Service, including but not limited to software, code, algorithms, models, user interface, design, features, logos, trademarks (including "AskTranslator" and any related marks), and all related intellectual property, are owned by or licensed to Xieta AI Pvt Ltd and are protected by applicable intellectual property laws.
6.2 Limited Licence to You Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal, personal, or business use (as applicable) in accordance with these Terms.
6.3 Restrictions Except as expressly permitted by these Terms, you shall not:
6.4 Feedback If you provide us with suggestions, feedback, or ideas about the Service ("Feedback"), you agree that we may use and exploit such Feedback without restriction, without any obligation to compensate you, and that such Feedback will not be considered confidential.
7.1 Fees Certain features or usage levels of the Service may be subject to fees, subscriptions, or usage-based charges as specified on the Service or in a separate agreement. We may introduce, modify, or discontinue fee-based features from time to time.
7.2 Payments Where applicable, you agree to pay all fees and charges in accordance with the pricing, payment terms, and billing cycles specified on the Service. You authorise us or our payment processors to charge your chosen payment method for all amounts due.
7.3 Taxes All fees are exclusive of applicable taxes, duties, or levies (including GST), which will be added as required by law.
7.4 Refunds Unless otherwise stated in writing or mutually agreed, all fees are non-refundable to the maximum extent permitted by applicable law, except where we are required by law to provide a refund.
7.5 Free Trials and Promotions We may, at our discretion, offer free trials or promotional access. We reserve the right to modify or discontinue any such offers at any time without notice.
8.1 Service Provided "As Is" The Service, including all translations, outputs, and content generated or provided through AskTranslator, is provided on an "as is" and "as available" basis, without any warranties of any kind, whether express, implied, or statutory.
8.2 No Guarantee of Accuracy Translations and other outputs may be generated using automated and AI-based processes and may contain errors, omissions, or inaccuracies. We do not warrant that:
8.3 Your Responsibility You are solely responsible for:
To the maximum extent permitted by law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.
9.1 Exclusion of Certain Damages To the maximum extent permitted by applicable law, in no event shall Xieta AI Pvt Ltd, its directors, officers, employees, or agents be liable for any:
arising out of or in connection with your use of or inability to use the Service, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
9.2 Cap on Liability To the maximum extent permitted by law, our total aggregate liability for any and all claims arising out of or relating to the Service or these Terms shall be limited to the amount of fees actually paid by you to us for the Service during the three (3) months immediately preceding the event giving rise to the claim, or INR 10,000 (Rupees Ten Thousand only), whichever is lower.
9.3 Exceptions Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law.
You agree to indemnify, defend, and hold harmless Xieta AI Pvt Ltd and its directors, officers, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
We reserve the right, at your expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal data. The Privacy Policy forms an integral part of these Terms.
By using the Service, you acknowledge that you have read and understood our Privacy Policy, and you agree to our processing of your data in accordance with that policy and applicable law.
12.1 Suspension or Termination by Us We may, at our sole discretion and without liability, suspend or terminate your access to the Service (in whole or in part) immediately, with or without notice, if:
12.2 Termination by You You may stop using the Service at any time and/or request closure of your account in accordance with procedures provided on the Service or by contacting us.
12.3 Effect of Termination Upon termination:
Provisions of these Terms that by their nature should survive termination (including, without limitation, intellectual property, limitations of liability, indemnity, and governing law) shall survive termination.
We may revise or update these Terms from time to time. When we make material changes, we will:
Your continued use of the Service after the effective date of any revised Terms shall constitute your acceptance of such changes. If you do not agree to the revised Terms, you must stop using the Service.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
Subject to any applicable dispute resolution mechanism under law, you agree that the courts at Chandigarh, India, shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Service.
15.1 Entire Agreement These Terms, together with the Privacy Policy and any other applicable policies or agreements expressly incorporated by reference, constitute the entire agreement between you and Xieta AI Pvt Ltd regarding your use of the Service.
15.2 Severability If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
15.3 No Waiver Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
15.4 Assignment You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
15.5 Relationship Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, or employment relationship between you and Xieta AI Pvt Ltd.
If you have any questions about these Terms or the Service, please contact us at:
Xieta AI Pvt Ltd
Xieta AI Private Limited, Plot No.25, 1st Floor, Industrial Area Phase-I, Chandigarh, India, 160002
Email: support@xieta.ai\